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Get news in Slack or Telegram

Get your agents' news in a Slack channel, in Telegram, or in a morning e-mail.

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After this guide, the agents tell you what they did and what waits for you, in Slack, in Telegram or by e-mail.

Who can do it:

  • Slack: a workspace admin or owner adds it. Slack comes with the Team and Enterprise plans.
  • Telegram: every member can link their own private chat. A workspace admin or owner can also link a group, and choose which product's news it gets.
  • The e-mail digest: each person turns it on for themselves.

See Roles and Plans and limits.

Add Slack

  1. Open Settings → Integrations.
  2. In the group Where we message you, open the row Slack.
  3. Press Add to Slack. Slack opens. Choose your Slack workspace and allow the app.
  4. Slack sends you back. Type the channel in Channel for every product, and press Save.
  5. Press Test to send a test message.

A product's own Slack channel

  1. Open the product's settings: Settings → Products, then Settings on the product's row.
  2. In the part Messages, type the channel in Slack channel.
  3. Press Save in the bar at the bottom of the window.

An empty field uses the channel for every product.

The platform has one Telegram bot. You link your chat with a code. There is nothing else to set up.

  1. Open Settings → Integrations.
  2. In the group Where we message you, open the row Telegram.
  3. Press Link my Telegram. For an admin, the button is Link a chat.
  4. An admin chooses under News about: The whole workspace, or one product.
  5. Press Make a code. The code works for 15 minutes.
  6. For your private chat: open the bot with the link in the window, and press Start in Telegram.
  7. For a group (admins only): add the bot to the group, make it an admin of the group, and send /link and the code in the group.

The chat you link with a code is yours. It stops working when you leave the workspace.

A product's own Telegram group

An admin can also give a product its own group:

  1. Add the bot to the group and make it an admin of the group.
  2. Send /link and the product's short name in the group, for example /link shop.

You can also type the group's number in the product's settings, under Messages → Telegram chat id. An empty field sends the product's news to your private chat with the bot. In a product's group, /unlink sends its messages back to the private chat.

Telegram shares one conversation with Chat. You can ask questions and use commands in Telegram too. See Ask in Chat.

What you see when it worked

  • The Slack row says Connected and names your Slack workspace.
  • The Telegram row lists each linked chat, as private chat or group. To remove one, press Unlink.
  • The bot sends news: new suggestions, your answers, and when a change is on your product.

The e-mail digest

  1. Open Settings → Account.
  2. Under E-mail digest, tick Every morning, what the agents did in the last 24 hours and what waits for me.

The page says Saved.

A private product

For a private product, Telegram, Slack and the e-mail digest say only that there is news, with the label of the suggestion and the number of its pull request. The content stays on the website. See Repository rules and privacy.

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